Wholesale & Ordering
What is yourminimum order quantity for Starlink accessories?
For standard products, the MOQ is 20 pieces for the magnetic mount and 40 pieces for the suction cup mount.
Logo printing, custom packaging, product modifications, and new product development may each have different minimum quantities. The applicable MOQ will be confirmed in the quotation or Proforma Invoice (PI) after the customization scope is defined.
Do you offer OEM or private label services?
Yes. For existing products, support may include logo printing, branded labels, custom packaging, manuals, and selected product-detail adjustments.
Structural changes, material changes, and completely new product development are evaluated as separate custom projects. The available scope, MOQ, sampling requirements, lead time, and approval process will be confirmed case by case in writing.
Can I getcustom packaging with my company logo?
Yes. Depending on the order quantity and packaging format, available options may include branded labels, poly bags, gift boxes, retail boxes, manuals, and product inserts.
Packaging MOQ, artwork requirements, sample approval, and production lead time will be confirmed separately for each project in the quotation or Proforma Invoice (PI).
What are your bulk pricing tiers for Starlink mounts?
Magnetic Mount: 20-200 pcs, 201-500 pcs, 500+ pcs.
Suction Cup Mount: 40-200 pcs, 201-500 pcs, 500+ pcs.
The more you order, the better price you get. Request a detailed price list and our team will tailor a quote to your volume.
Do you provide product samples before bulk order?
Yes. Sample units are available for product and quality evaluation before a bulk order. Sample charges, shipping costs, and any credit toward a future bulk order will be stated in the quotation or Proforma Invoice (PI). Unless there is a verified quality issue or an error caused by us, sample orders are generally non-returnable and non-refundable.
How long is your production lead time for custom orders?
Production lead time varies by product, order quantity, inventory status, and the level of customization required. For logo printing, private-label packaging, product modifications, or new product development, the schedule will be confirmed after the specifications, artwork, sample requirements, and order quantity are approved.
The final lead time will be stated in the quotation, Proforma Invoice (PI), or other written order confirmation. Any timeframe shown elsewhere on the website is for general reference only. Shipping transit time is calculated separately unless otherwise stated.
Can I mix different products in one bulk order?
Yes, you can combine different SKUs (magnetic mounts, suction mounts, etc.) in a
single order, but must meet the respective MOQ for each product. This allows for diversified inventory with a single shipment.
Shipping & Logistics
Do you offerworldwide shipping?
We ship to many international destinations. Availability depends on the destination, product type, order quantity, shipping method, carrier service, and applicable import or customs restrictions.
If you have your own freight forwarder or shipping agent, we can arrange delivery to its designated warehouse as agreed. Destination availability and the final shipping arrangement will be confirmed in the quotation or Proforma Invoice (PI).
What shippingterms do you provide (DDP, DAP, FOB, EXW)?
DDP, DAP, FOB, and EXW may be available depending on the destination, order size, product, and shipping method. The selected shipping term and responsibility for freight, customs clearance, duties, taxes, and local charges will be stated in the quotation or Proforma Invoice (PI).
Unless DDP or another written arrangement is confirmed, import duties, taxes, customs clearance fees, and destination charges are generally the buyer’s responsibility.
How long does shipping take?
Transit time depends on the destination, shipping method, carrier availability, customs clearance, and local delivery conditions. The estimated transit window for each order begins after dispatch and does not include production or order-processing time.
Because express, air-freight, and sea-freight schedules vary by route, the destination-specific estimate stated in the quotation or order confirmation will apply. All transit times are estimates and do not constitute a guaranteed delivery commitment.
Do you handle customs clearance documentation?
We can provide the standard export documents applicable to the confirmed order, such as a commercial invoice and packing list. A certificate of origin or any product- or destination-specific document must be confirmed before the order is placed.
Import clearance at the destination is the buyer’s responsibility unless DDP or another written customs-clearance arrangement is included in the quotation or Proforma Invoice (PI).
Can you arrangeair freight for urgent orders?
Yes, we can arrange air freight for time-sensitive orders. Air freight costs are higher but faster. We'll provide quotes for both air and sea options so you can choose.
How do you package bulk orders toensure safety?
All products are packed in sturdy cartons with protective inner packaging. We use waterproof materials and reinforced boxes for shipments to prevent damage during transit.
Payments
What payment methods do you accept for wholesale orders?
For wholesale, custom, and private-label orders, our standard payment methods are T/T (bank transfer) and PayPal. The payment method and payment schedule for each order will be stated in the quotation or Proforma Invoice (PI).
L/C, credit terms, or any other payment arrangement is available only when expressly confirmed in writing. Payment methods displayed at online checkout apply only when available for that specific storefront transaction and do not automatically apply to wholesale orders.
Company & Factory
Are you afactory or trading company?
We are a manufacturing factory with 27 years of experience. Beijing office handles sales and design; factories in Hebei and Shenzhen handle production.
What certifications do you have?
Our factory is ISO certified. Specific product certifications vary by model. Contact us for details.
What is your production capacity?
Monthly capacity: 50,000+ units. We can accommodate both small and large orders.
When was your company founded?
Founded in 1999, we have 27 years of manufacturing experience, with 2 years dedicated to Starlink accessories.
What are your main markets?
Our products are sold worldwide, with primary markets in South America, Africa, North America, Europe, and Southeast Asia.
Whatafter-sales support do you offer?
We provide technical support for product usage and troubleshooting. Contact our team for assistance.
Can I visit your factory?
Yes, visitors are welcome. Please schedule in advance. Beijing office can assist with coordination. We have factories in Hebei and Shenzhen.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at support@satbase.cn


